If your item fails because of a mistake we made or a defect in the construction (integral, non-cosmetic stitching breaks, a fastener pulls loose, defective snap, etc.), we will repair or replace the item as warranted for the life of the original purchaser. We reserve the right not to cover any item which is suspected of being used inappropriately, neglected, poorly maintained, or intentionally abused.
As leather is an animal product, even new items may have minor scuffs, wrinkles, scars, or cosmetic blemishes. This is part of the character of full-grain leather. Additional marks and wear from use are also to be expected. Acrylic painting or dyeing of characters may wear, crack, or fade with use. These kinds of issues do not warrant repair or replacement.
This warranty applies to our standard items such as radio straps, suspenders, glove straps, etc. It does not apply to custom orders or orders made specifically to customer's specifications.
These items do not have NFPA approval or hold any type of certification from any safety organization. They are not designed or intended to be used as life safety devices and should not replace any personal protective equipment or associated parts.
It is the responsibility of the purchaser to use any items obtained from Fire Dog Leatherworks LLC in a safe manner that is consistent with any relevant safety rules and/or regulations.
Additionally, your department may have Standard Operating Procedures or other regulations which do not allow the use of unapproved items. You should always obtain approval from your superiors and/or safety officers before using any item which was not issued directly to you by your organization. We take no responsibility and assume no liability if you use our items in violation of established safety standards, department policy, or in an otherwise unsafe manner.
Local On-Duty Transaction Policy
Fire Dog Leatherworks LLC does not perform any transactions (including gear measurements or delivery) on local 'B' shift days. You may place orders through this website and they will be processed the following day. Off-duty personnel may pickup items from our workshop by scheduling ahead of time.
We accept cash, money order, and most major credit cards. Square Inc is used to process credit card payments both in-person and online. Receipts are issued electronically (text or email), however, if you prefer a paper receipt, please let us know.
Pick-Up & Shipping
We will notify you once your item has been completed. Turn around time varies depending on the current waitlist but averages about 2 weeks until most orders are complete. The item can be picked up directly from the workshop.
Items that require shipping will be charged a flat rate of $9.50 or you may check for lower rates on our online store.
Refunds & Returns
Sales on all items are final. Please pay careful attention to the sizing instructions above and make sure the spelling is correct on any stamping requests before submitting your order. If we send you an incorrect item or do not make it according to the specifications you provided when ordering, get in contact with us ASAP and we will replace or refund your purchase.
We use your information to make your item, receive your payment and get it to you. Outside of these purposes, we value your privacy and don't share any of your personal information. We use Square Inc. to process credit card payments and provide receipts. You can view their privacy statement here.